When you are part of the team at Thermo Fisher Scientific, you’ll do important work, and you’ll be valued and recognized for your performance. With talented managers and inspiring coworkers to support you, you’ll find the resources and opportunities to make significant contributions to the world.
How will you make an impact?
Provides scientific expertise, applications support and training to customers on Thermo Fisher Scientific’s Applied Biosystems brand real-time PCR instruments through a variety of interfaces including in-person, phone and email communications. Partners with sales reps in the field to deliver product line specific pre- and post-sales related customer support activities and solve customer escalations effectively. Acts as a trusted expert to our customers, thereby increasing customer satisfaction and loyalty and contributing to the overall success of the business.
This role is a remote, home office-based position requiring travel that may range from 60-75%. Primary territory responsibility will be Massachusetts, New Hampshire, Maine and Rhode Island with the preferred candidate based in or around Boston, MA.
What will you do?
Performs product demonstrations at customer or company sites
Prepares and presents seminars to wide array of audiences
Helps support technical training for Sales Representatives, as appropriate
Collaborates with Sales Representatives to develop technical selling strategies
Participates in the field test site determination process
Represents Thermo Fisher Scientific at trade shows and vendor shows to present Thermo Fisher Scientific products and gather information
Accompanies Sales Representatives on sales calls in customers’ laboratories to provide technical and applications assistance in response to customer inquiries
Supports conditional sales placements in the field through on-site visits and telephone communication
Generate and record opportunities related to the Thermo Fisher Scientific workflow including service contracts
Provides start-up applications training to customers in their laboratories or as an instructor at Thermo Fisher Scientific training centers
Provides troubleshooting support to customers in the field or by phone/email
Resolves and/or escalates customer issues & complaints
Demonstrates basic operating and troubleshooting procedures for Thermo Fisher Scientific’s qPCR instrument workflow
Coordinates cross-functional engagements for significant situations that require unique and/or urgent response from customer facing team members
Plans and delivers user meetings in house or in the field
Provides and continuously updates customer contact relevant information. Tracks, records and documents relevant information from all technical enquires from customers.
Responsible for assisting with the coordination and facilitation of analytical validation service offerings within region
Independently addresses issues of increased complexity related to analytical validations for customers and internal partners
Other Roles & Responsibilities
Acquires and maintains theoretical and practical knowledge of real-time PCR and digital PCR applications and workflows
Reports on activities in the field on a regular basis to Manager and Sales partners through written reports and regular telephone conversations
Reports on technical trends going on in the territory by relating customer concerns and issues to the appropriate internal partners
Stays current on scientific and industry trends and innovations
Participates in inter-departmental projects
Accountable for managing expenses, scheduling and tracking activities
Participates actively to support Sales and Service meetings as required
May be required to perform other related duties as required and/or assigned
How will you get here?
BA or BS in Biology, Molecular Biology, Biochemistry or related scientific field.
MS or PhD is strongly preferred
Requires a minimum of 3+ years of laboratory or related work experience
Experience with quantitative real-time PCR technologies is required
Extensive experience using personal computers and all Microsoft Office applications
Experience in a customer-facing role and/or providing technical and scientific presentations to a variety of audiences is strongly preferred
Teaching or instructional background/experience strongly preferred
1+ year of working with Thermo Fisher Scientific’s Applied Biosystems brand real-time PCR instruments is preferred
Knowledge, Skills, Abilities
Is able to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
Able to interpret a variety of instructions furnished in written oral, diagram, or schedule form
Capable of working independently; is self-motivated and proactive
Demonstrates clear and concise communications and is capable of interacting with a diverse population of internal and external contacts
Ability to partner effectively as part of a team to solve problems, negotiate solutions and arrive at a consensus
Is customer-centric and keenly aware of markets, trends and competitors
Is tenacious, decisive, nimble and quick, able to adapt from one situation to another quickly
Anticipates needs and problems while creating solutions
Demonstrates a sense of urgency, contagious optimism and a “can do” attitude
Is curious, inquisitive, innovative, never satisfied with the status quo
Greets challenge and change as opportunity
Has courage and confidence to take risks and learn from mistakes
Inspires, motivates and collaborates with others
Stretches across borders, breaks silos and builds effective partnerships with customers and colleagues
Embraces and leverages diversity of culture and thought
Is strategic, astute and forward-thinking
Is authentic, transparent and leads by example, holding self and others accountable
If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here for further assistance.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.